Abstract:

Workplace ostracism is a widespread mistreatment that hinders employees’ well-being and organizational functioning. Existing literature has examined the adverse outcomes of perceived ostracism; however, it offers limited insight into its affective costs and the boundary conditions. Drawing on the COR theory, this study aims to explore victims’ reactions, namely emotional exhaustion and emotional numbness. This study proposes to examine the role of inclusive and transformational leadership in restoring an inclusive and supportive environment to shield against the influence of workplace ostracism on perceived emotional exhaustion. A quantitative cross-sectional design is proposed for data collection from 300 hospitality employees in India. SPSS, AMOS, and SEM will be used for data analysis. By offering a COR perspective, this research contributes to the field of affective science in organizations by presenting emotional withdrawal as a strategic response to conserve one’s resources. This study aims to offer actionable insights for HR policies/practices.

Please choose your submission type: Developmental Paper

Primary Track: Organisational Psychology

Keywords: Organizational Misbehaviour   

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Dr. Nupur Sharma