British Academy of Management

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Long COVID hits service quality—assessing the public's beliefs and sentiments towards using the pandemic as an excuse for poor service quality

Ali Mahmoud Paris School of Business

William Reisel St. John's University

Leonora Fuxman St. John's University

Christopher Long St. John's University

Marketing and Retail Full Paper Session Paper

Marketing and Retail (M&R) Full Paper Session

BAM2024 Conference