Abstract:

The healthcare supply chain has attracted significant attention from the academic community, particularly among those engaged in organisational research, policymakers, governments, healthcare service providers, and citizens of both developing and developed economies. The COVID-19 crisis not only reminded the entire world but also exposed several fragilities in the supply chains of healthcare items, both critical and generic products, that had received little scholarly attention in the past. The healthcare sector in recent times has received much less attention, focusing on healthcare staff. However, other supporting disciplines, such as operations and supply chain management, information systems, behavioural science, and other sociological and economic domains, have paid less attention to the complex field until the COVID-19 crisis. The roles of leadership and organisational culture have gained immense importance at the core of strategic management and organisational studies, whereas operations and supply chain management scholars have paid less attention, with most studies focusing on harder aspects and giving limited attention to the soft dimensions. Some studies have examined the integrated perspective of leadership and organisational culture. The study, in the context of crisis and uncertain times, remains underdeveloped, underscoring the need to pursue research that enhances the discipline's theoretical understanding. This study aims to conduct in-depth qualitative interviews with top leaders from hospitals across the UK and India to better understand how developed and developing nations approach healthcare crises. Using the Gioia et al. (2013) methods to develop a framework to explain the role of leadership, organisational culture and the healthcare supply chain resilience. The study's results aim to contribute to the theoretical understanding of healthcare supply chain resilience during a crisis.

Please choose your submission type: Developmental Paper

Primary Track: Operations, Logistics and Supply Chain Management

Keywords: Supply chain;Supply Chain: disruption, pandemic;Supply chain: collaboration

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Dr. Manisha Tiwari