Abstract:

This study examines the antecedents and consequences of interpersonal mistreatment among Black, Asian and Minority Ethnic (BAME) and migrant employees within the United Kingdom’s hospitality sector, with particular focus on hotels and restaurants. Drawing on the theoretical lens of epistemic injustice, the research investigates how interpersonal mistreatment influences perceptions of organisational justice, employee creativity, and turnover intention. By exploring these relationships, the study seeks to advance understanding of how workplace mistreatment undermines both individual and organisational outcomes, while identifying pathways through which enhanced social support may mitigate its adverse effects and foster creativity.

The study targets full and part-time hospitality employees from BAME and migrant backgrounds in the UK, who will participate voluntarily. A judgmental sampling technique will be employed to recruit participants with relevant demographic and occupational characteristics.

Data analysis will follow a two-step approach. First, the measurement model will be evaluated using confirmatory factor analysis to assess convergent and discriminant validity, alongside internal consistency reliability through coefficient alpha. Second, the structural relationships among constructs will be tested using Structural Equation Modelling to examine the hypothesised paths within the proposed framework. The findings are expected to contribute to both theory and practice by illuminating mechanisms through which interpersonal mistreatment affects marginalised hospitality employees and by informing interventions aimed at promoting equity, support, and creativity in the workplace.

Please choose your submission type: Developmental Paper

Primary Track: Human Resource Management

Keywords: Organizational behaviour and psychological state;International HRM;Performance;Stress and well-being;Leadership

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Dr. Olusegun Olugbade