Abstract
This paper argues that understanding the dynamics of distrust, trust violations, and trust repair is essential for maintaining strong interpersonal relationships. To explore this proposition, the paper draws on existing literature and theoretical perspectives to examine the key factors that contribute to distrust, such as betrayal, deception, unfulfilled promises, and hidden agendas. The analysis identifies two primary forms of distrust—calculus-based and identification-based—demonstrating how they shape interpersonal and professional relationships.
At the center, trust repair is found to be indispensable for rebuilding damaged relationships and restoring confidence. The study highlights various trust repair strategies, including verbal explanations, apologies, and the involvement of intermediaries, particularly within African business contexts. The findings provide a nuanced understanding of how different trust restoration mechanisms operate across various settings. The paper contributes by offering valuable insights into distrust and trust repair, while also outlining practical implications and future research directions to enhance knowledge in this area.