Abstract
When construction sites open in residential areas for the purpose of carrying out road repair projects, residents generally have to deal with nuisances caused by the roadwork (i.e. noise, dust, detours) a few days or weeks. However, this quickly recovered peace of mind is not the case for residents living near constructions sites of major public infrastructure projects. In their case, nuisances must be endured for several years. In order to mitigate negative effects of long timeframe projects, managers assigned to community relations office will try to communicate regularly and as transparently as possible with stakeholders affected. Although it is a strategy advocated to generate and maintain stakeholder mobilization, the exploratory study of a Canadian major public transportation project demonstrates that rhetoric alone is not enough. The implementation of tangible mitigation measures, identified collaboratively to ensure a tailored response in the shortest possible time, appears therefore much more effective. In this development paper, we undertake to present and discuss the tangible measures implemented in four construction sites deemed to have strongly impacted stakeholders in their surroundings.