Service recovery strategy in aggregator business: A moderated-moderation model with compensation, punishment, and aggregator’s effort

PK

PRATHAMESH KITTUR Indian Institute of Technology Madras

RG

Rahul Goswami Vinod Gupta School of Management, Indian Institute of Technology Kharagpur

CS

Chatterjee Swagato Queen Mary University of London

Marketing and Retail Full Paper Session Paper

Marketing and Retail Full Paper Session

BAM2025 Conference

Service recovery strategy in aggregator business: A moderated-moderation model with compensation, punishment, and aggregator’s effort

PK

PRATHAMESH KITTUR Indian Institute of Technology Madras

RG

Rahul Goswami Vinod Gupta School of Management, Indian Institute of Technology Kharagpur

CS

Chatterjee Swagato Queen Mary University of London

Marketing and Retail Full Paper Session

Marketing and Retail Full Paper Session

BAM2023 Conference