Abstract
The application of Artificial Intelligence to smart governance is transforming public administration by offering innovative approaches to increase effectiveness, transparency, and citizen participation. Particularly in major cities within the UK, urban administrators are looking into the use of cutting-edge IT, including AI, to deliver governance services. This paper aims to explore the utilisation of AI’s capabilities for urban governance and to provide residents with rapid access to relevant information without necessitating a high level of technological expertise is the primary objective. AI is comparable to humans in its speech, text, and image processing capabilities. It is associated with improving democratic processes and altering the way public services are delivered. The neural networking side, in essence, processes data by simulating the human brain and subsequently produce accurate results. In order to experimentally investigate the factors influencing the adoption of AI-enabled service delivery in the context of Smart Governance, researchers commonly employ frameworks such as the unified theory of acceptance and use of technology.