Abstract
Artificial intelligence (AI) is an evolving technology that has become a predominant force influencing many global organizations. Whether this is a marketing ploy or an actual operational mandate the impact of AI on organizations is increasing rapidly. However, despite the great advantages that AI might evince, there are several factors that appear problematic if AI is inappropriately channelled in the workplace. These include, among others, the fear of AI replacing the human workforce; its impact diminishing human components of empathy, critical, and reflective thinking; and how human interaction in our global environment might be diminished absent of cultural mores that humans bring. To address this challenge, we propose a new conceptual framework -- “Optimal Intelligence (OI)” -- wherein emotional, cultural, social and artificial intelligence are combined and can be applied to both humans and machines to achieve an effective workforce in modern global organizations.Artificial intelligence (AI) is an evolving technology that has become a predominant force influencing many global organizations. Whether this is a marketing ploy or an actual operational mandate the impact of AI on organizations is increasing rapidly. However, despite the great advantages that AI might evince, there are several factors that appear problematic if AI is inappropriately channelled in the workplace. These include, among others, the fear of AI replacing the human workforce; its impact diminishing human components of empathy, critical, and reflective thinking; and how human interaction in our global environment might be diminished absent of cultural mores that humans bring. To address this challenge, we propose a new conceptual framework -- “Optimal Intelligence (OI)” -- wherein emotional, cultural, social and artificial intelligence are combined and can be applied to both humans and machines to achieve an effective workforce in modern global organizations.